In many ways the solution was a success because the customers liked the benefits of a mobile

e-mail solution. But underneath this success was a long list of issues. While some issues got

solved other issues continued to be there and new ones showed up.

"Whenever we had a problem we had to work through the support organisation in either UK

or North America giving response times of up to several days" says Benny Fischer, IT responsible

for Semler IT's mobile email offerings.

"An issue for us was that the system had problems handling the Danish characters ÆØÅ.

Getting new releases usually meant these characters and other needed features disappeared for a

while until our request for help was heard and set right. " Benny Fischer continues.

"Further to that we found that the solution did not work problem-free with our Lotus Domino

environment. The decision to offer improved mobility to our customers was right but the chosen

offering gave us many problems and a high support burden. Therefore we decided to look

for a new solution." says Benny Fischer.

The right replacement was DME Secure Mobility

Semler IT learned about DME Secure Mobility and got in touch with Excitor and Axcess

(DME Partner). On paper it seemed like DME would be able to solve the problems and issues

seen on the existing solution and a test installation was agreed.

The DME solution was implemented supporting a large Lotus Domino installation with users

both internally in the Semler Group and externally from the independent car dealers. After a

short test period in June 2006 the solution went live and new software clients were distributed

to all existing users.

"At this time we had several people commenting on the need to type user ID and password on

their devices before getting access to emails and calendar information. Compared to the old

system this was new and some people complained about this. But when we explained that the

reason for typing user ID and password simply was to ensure no other could misuse data on

devices everybody accepted the change." says Benny Fischer.

It was important for Semler IT to have a solution supporting a broad range of devices. DME

offers this flexibility by giving the opportunity to work with devices using Windows Mobile,

Symbian 60, Symbian 80 or UIQ and Java.

The flexibility of DME is strengthened by allowing users to work with any preferred tele

operator. Further to that - connections can be made using GPS, GPRS, UMTS Wireless LAN,

Bluetooth, Cable etc.. So whenever users connect in an area covered with Wireless LAN traffic

cost is reduced to zero and speed is increased dramatically.

Semler IT develops, manages and supports the IT systems for

distributing, dealing and servicing Bentley, Lamborghini, Porsche,

Volkswagen, Seat, Skoda or Audi in Denmark. To enhance the

productivity of a truly mobile workforce Semler IT chose to

replace an existing implemented mobile email solution with

DME Secure Mobility - a replacement, which proved to be the

right decision.

The result is a stronger and more secure solution

Semler IT showed a lot of courage deciding to literally throw away an expensive mobile email

solution in order to replace it with DME. But relying on the advice of their trusted partner,

Axcess, paid off and today Semler IT is a satisfied DME customer.

"When my most critical users don't call me anymore I know we made the right decision" says

Benny Fischer. "With DME we have a stronger solution to offer. Our TCO (Total Cost of

Ownership) is lower and we spend fewer resources on support. On top of this we have a much

more secure solution working perfectly with Lotus Domino" he continues.

DME Secure Mobility is priced and build to deliver the best TCO in the industry. It means

that customers will get a solution requiring a minimum of support together with an easy to use

Device Management system.

About Axcess - the installation partner

Axcess A/S delivers network solution specializing in multiservice network, network security, IP

Telephony and server based computing. Delivering the optimal customer service, knowledge

about networks, data and tele communication and the integration of these technologies ensured

Axcess was elected as IT Reseller of the year in 2004, 2005 and 2006. The company employs 60

people in both Aarhus and Copenhagen, Denmark.

About Excitor A/S - the developer of DME

Excitor was founded back in 2001 with a clear vision to create innovative solutions for mobile

workers. Dynamic Mobile Exchange (DME) is the key solution of Excitor being the basis of

which Secure Push Email, Mobile Care and Mobile CRM are made. DME has proved to be

one of the most secure and flexible mobility solution available today.

www.dmesync.com

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